Refund Policy

1. Overview

SalesLab AI offers subscription-based access to our AI sales training platform. This policy outlines when and how refunds are issued for charges made through our platform via Stripe.

2. Free Trial

We offer a free tier so you can explore SalesLab AI before committing to a paid subscription. We encourage all users to try the free plan before upgrading.

3. Subscription Refunds

Monthly Subscriptions: You may request a full refund within 7 days of your initial purchase if you are not satisfied. After 7 days, no refunds will be issued for the current billing period, but you may cancel to prevent future charges.

Annual Subscriptions: You may request a full refund within 14 days of your initial annual purchase. After 14 days, we may issue a prorated refund at our discretion based on usage.

Renewal Charges: If you are charged for a renewal you did not intend, please contact us within 48 hours of the charge and we will review your request promptly.

4. Non-Refundable Items

• Charges older than 30 days (unless due to a billing error on our part).
• Accounts found to be in violation of our Terms of Service.
• Partial months or unused portions of an active subscription period (monthly plans).
• Add-ons or one-time purchases clearly marked as non-refundable at time of purchase.

5. How to Request a Refund

To request a refund, follow these steps:

1. Email us at support@thesaleslabai.com with the subject line "Refund Request."
2. Include your registered email address, the date of charge, and a brief reason for the request.
3. Our team will respond within 2 business days to confirm or request additional details.
4. Approved refunds are processed through Stripe and typically appear within 5 to 10 business days depending on your bank.

6. Chargebacks

If you initiate a chargeback through your bank without first contacting us, we reserve the right to suspend your account pending investigation. We always encourage you to reach out directly. We want to resolve issues quickly and fairly.

7. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation stops future billing but does not automatically trigger a refund. Your access will remain active through the end of the current billing period.

8. Contact Us

For any billing or refund questions, please reach out:

• Email: support@thesaleslabai.com
• Website: thesaleslabai.com/contact